The Universal Service Desk (USD): Implementing, controlling and improving service delivery
| By: | Brian Johnson, Léon-Paul de Rouw |
| Publisher: | IT Governance |
| Print ISBN: | 9781787781481 |
| eText ISBN: | 9781787781504 |
| Edition: | 1 |
| Copyright: | 2020 |
| Format: | Reflowable |
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The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD – buy this book today!